Privacy policy

At Nox Holiday Homes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when using our website and services, in compliance with applicable data protection laws in the United Arab Emirates (UAE) and international regulations.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, payment information, and any other details you provide during booking or inquiries.
• Usage Data: Information on how you interact with our website, including your IP address, browser type, pages visited, and other usage statistics.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

2. How We Use Your Information

The information we collect may be used for the following purposes:

• To Process Bookings: We use your personal information to confirm and manage your reservations and provide customer support.
• Communication: We may contact you via email, phone, or other communication channels to provide updates, special offers, and respond to your inquiries.
• Improvement of Services: Your usage data helps us to understand your preferences and improve our website and services.
• Legal Compliance: We may use your information to comply with applicable laws and regulations.

3. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in operating our website, processing payments, or conducting business activities.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Compliance with International and Local Data Protection Laws

We comply with applicable data protection laws in the United Arab Emirates, including the Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL). For guests from the European Union (EU), we adhere to the General Data Protection Regulation (GDPR), and for California residents, we comply with the California Consumer Privacy Act (CCPA).

6. Cross-Border Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers are made in accordance with applicable data protection laws and that your information remains protected to the same standard as required by the laws applicable in the UAE, the EU, or your jurisdiction.

7. Your Rights

You have the right to:

• Access and Update: Request access to the personal information we hold about you and update or correct any inaccuracies.
• Opt-Out: Unsubscribe from our marketing communications at any time by following the instructions provided in the emails or contacting us directly.
• Delete: Request the deletion of your personal information, subject to legal obligation.

8. Cookies

Our website uses cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Data Breach Notification

In the unlikely event of a data breach, we will notify affected users in accordance with applicable laws and take immediate steps to mitigate any potential harm.

11. Third-Party Payment Processors

We use third-party payment processors to handle payments securely. These payment processors adhere to strict standards and are PCI-DSS compliant. Your payment information is transmitted directly to these payment processors and is not stored on our servers.

12. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. If you request the deletion of your data, we will securely delete or anonymize your information, except where retention is required for legal purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: enquiries@noxdubai.com