FAQs

For Guests

At Nox, guest safety is our priority. All properties meet strict safety standards, including secure locks, smoke detectors, and emergency contact information. We encourage guests to follow local safety guidelines and report any concerns directly to us.
In the event of an emergency, please follow local procedures and contact emergency services immediately. Additionally, notify our support team so we can assist as needed.
Our customer support team is available to assist you 7 days a week. You can reach us via the contact form on our website, by email at [enquiries@noxdubai.com], or by phone at [+971528654208].
Booking with Nox is simple. Start by searching for your preferred destination and dates on our website. Once you’ve found the perfect property, follow the step-by-step instructions to complete your reservation. You’ll need to provide your payment information and confirm your booking details.
Yes, modifications are possible subject to availability and any applicable fees. Log in to your account, navigate to your booking, and follow the prompts to request changes. If you require assistance, our reservations team is always here to help.
Should you need to cancel, please review the specific terms of our cancellation policy. You can cancel directly or by contacting our reservations team. Please be aware that cancellation fees may apply depending on when you cancel.
We accept a range of secure payment options, including major credit/debit cards (Visa, MasterCard, American Express). Your payment details will be securely processed during booking.
Additional fees, such as cleaning fees, service fees, or security deposits, may apply. These will be clearly outlined during the booking process and included in your total cost.
Payment is typically processed at the time of booking or according to the payment schedule specified in the booking terms. For exact details, please refer to your booking confirmation.
Each property listing on our website includes comprehensive descriptions, high-quality images, and a list of amenities. We strive to keep this information accurate and up-to-date. If you have specific questions, our support team is available to assist.
If you notice any discrepancies upon arrival, please contact our reservations or concierge team immediately. We will promptly investigate and work towards a resolution, which may include a refund or alternative accommodation if necessary.
Standard check-in time is 3 PM, and check-out is at 11 AM. If you need an early check-in or late check-out, please reach out to our reservations team in advance, and we will do our best to accommodate your request.
You will receive detailed access instructions, including smart lock entry codes, in your booking confirmation. Should you encounter any issues, our reservations or concierge team is just a call away.
If you have any concerns, please report them to our reservations or concierge team at your earliest convenience. We take all complaints seriously and will investigate to ensure appropriate action is taken.
Your privacy is of utmost importance to us. We use secure technology to protect your personal information. For more details on how we handle your data, please review our Privacy Policy.
Yes, you have the right to request the removal of your personal data. Simply contact us at [enquiries@noxdubai.com], and we will guide you through the process.

Owners

Nox provides 24/7 support for both owners and guests. Whether you have questions about bookings, need assistance with maintenance, or require updates on your property’s performance, our team is always available.
We provide monthly reports on your property’s performance, including occupancy rates, rental income, and guest feedback. These reports help you stay informed and make data-driven decisions. We provide live access to an Owner’s Portal to review the past, current, future reservations, expenses related to property, occupancy and statements of accounts. Moreover you may reserve your own property for self-use at any time.
Guest satisfaction is a top priority at Nox. We provide personalized guest services, including concierge support, and ensure that each property is meticulously prepared for every stay. Happy guests lead to positive reviews and repeat bookings.
We offer flexible contract terms to suit your needs. The specific duration can be discussed during the initial consultation.
Yes, we manage multiple properties for owners, ensuring consistent quality and service across all listings.
Nox specializes in managing luxury and high-end properties, including villas, apartments, and penthouses. We focus on properties that offer a unique and exclusive experience for guests.
Our onboarding process is seamless and efficient. We start with an initial consultation to understand your property and expectations. This is followed by a detailed property inspection, professional photography, and listing creation. Our team handles everything from legal aspects, marketing to guest management.
Nox offers a full-service management solution, including marketing, booking management, guest communication, and property maintenance. Our expertise in the luxury market ensures that your property attracts high-net-worth clients, maximizing your rental income.
We use a dynamic pricing strategy that takes into account market demand, seasonality, and competitor rates. Our goal is to maximize your revenue while ensuring competitive pricing to attract guests.
We offer a hands-off experience for property owners. Our team manages all aspects of the rental process, from guest check-ins to cleaning and maintenance. You can be as involved or as hands-off as you prefer.
We conduct thorough guest vetting and provide 24/7 support to address any issues that may arise. Our team also performs regular property inspections to ensure everything is in excellent condition.
Our fees are competitive and reflect the comprehensive services we offer. We charge a percentage of the rental income, which covers everything from marketing to guest services. Specific details can be discussed during the consultation.
Nox utilizes a multi-channel marketing approach, including listings on major booking platforms, social media advertising, and targeted campaigns to our database of high-net-worth clients. We ensure your property reaches the right audience.
We offer flexible owner booking options. You can block out dates in advance when you wish to use your property, ensuring it’s available for your personal use when needed.
We have a dedicated team that manages all aspects of property maintenance and cleaning. Our housekeeping team ensures the property is in pristine condition for each guest, and our maintenance team addresses any issues promptly.
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